Effective Date: [May 28, 2025]
Last Updated: [May 28, 2025]

Thank you for supporting Iron Tom! We stand behind the quality of our products and want you to be satisfied with your purchase. This Return & Refund Policy explains how returns and refunds are handled on [www.irontomofficial.com].

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1. Returns

We accept returns on physical merchandise under the following conditions:

Timeframe: Return requests must be submitted within 14 days of delivery.

Condition: Items must be unused, unworn, and in their original packaging.

Non-returnable items:

Digital downloads or music files

Gift cards

Limited-edition or signed items

Sale or clearance items

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2. How to Initiate a Return

To start a return, email us at [returns@irontomofficial.com] with your:

Order number

Item(s) you want to return

Reason for return

We will respond within 3–5 business days with return instructions. Return shipping costs are the buyer’s responsibility unless the item was incorrect or defective.

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3. Refunds

Refunds will be issued to your original payment method once we:

Receive and inspect the returned item(s)

Confirm it meets our return criteria

Refund processing may take 7–10 business days after we receive your return. You will be notified once the refund has been processed.

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4. Exchanges

We do not offer direct exchanges. If you’d like a different size or item, please return your product and place a new order.

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5. Damaged or Incorrect Orders

If your item arrives damaged or incorrect, please contact us within 7 days of delivery. Email [returns@irontomofficial.com] with your order number, a photo of the issue, and details. We will prioritize a resolution—either a replacement or refund.